Refund and Cancellation Policy

Refund and Cancellation Policy for “Aspire to Grow Ltd” trading as “Solo”

Effective Date: 10th June 2025 

1. Cooling-Off Period (All Plans)

You have a 14-day cooling-off period from the date of your initial purchase.

  • If you cancel within this window and have not accessed any part of the service (e.g., templates, mentoring, calls, or resources), you’ll receive a full refund.
  • If you have already accessed the service, we reserve the right to deduct a fair value for services used.

After the 14-day period, no refunds are provided under any circumstances.

2. Minimum Commitment – 12 Months

Although fees are paid monthly, your subscription is a minimum 12-month commitment.

  • This ensures we can provide the full value of the service across the year (e.g., ongoing support, tax-year-end accounts, business planning).
  • You are contractually committed for the full 12 months from your sign-up date.

3. Cancellation Notice

  • If you wish to cancel at the end of your 12-month term, you must give a minimum of 3 months’ written notice before your renewal date.
  • Failure to give notice will result in automatic renewal for another 12-month term, and you will remain liable for those payments.

4. Early Termination

If you choose to cancel before the 12-month commitment ends:

  • You are still liable to pay all remaining monthly fees for the duration of the term.
  • No refunds or partial credits will be issued.

5. Annual Payment Option

If you choose to pay for the year upfront, the same terms apply:

  • You may cancel within the 14-day cooling-off period for a refund (subject to any deductions for services accessed).
  • After that period, no refunds are offered, even if you cancel early.

6. Exceptional Circumstances

In rare cases (e.g., critical illness or insolvency), we may, at our sole discretion, consider a deferral or credit.
This does not waive the 12-month commitment but may offer flexibility in timing.

7. How to Cancel or Give Notice

Email admin@aspire-to-grow.co.uk with:

  • Your full name and business name
  • Service plan
  • Original sign-up date
  • Reason for cancellation (optional)

We will confirm receipt within 5 working days.